The Erase drive process is Data Destructive and cannot be undone.

The drive can still be used and reformatted by clicking the Erase button.

WD Technical Support cannot provide a new password or alternative method to access encrypted data.

There is no 'forgot password' option to reset the password.

The information and data stored on the drive cannot be retrieved or accessible if the password is forgotten or cannot be remembered.

A failed drive or a drive with file system or media errors can result in failed access.

The WD Security password protection is a 256-bit AES encryption.

View the Use of Third-Party Software or Websites disclaimer. Please refer to the following options for alternate 3rd party data recovery solutions. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive.įor more information, please visit our Worldwide Warranty Policy And Limitations page. Your selection of the service provider is at your own risk. Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it. If data recovery is needed, please contact one of our Data Recovery Partners.Īny agreement you may reach with the service provider is a matter between you and the service provider. Western Digital does not perform data recovery services. If the drive is in warranty, please refer to Answer ID 10336: Get a Warranty Replacement, Power Supply, or USB Cable for your WD Product. To replace a failed or damaged drive under warranty, please check the drive's warranty period at Answer ID 48391: SanDisk Product Warranty Periods. In this case the card will need to be replaced.įailed or Damaged Drive Warranty Replacement

If the lock switch is loose and moves easily It is likely the switch is sliding to the locked position as the card is placed in your host device.

You will not be able to modify or delete the contents on the memory card if it is locked. Make sure the Lock switch is slid up (unlock position). There is a Lock switch on the left side of the SD card. How to Unlock a Write Protected SD/SDHC/SDXC Memory Card

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